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In today’s digitalized and high-tech world, how the customer experiences your products and services determine your profitability, and the overall success of your business. Keeping customers engaged and interested in your website and therefore your products or services is a full-time job for most companies.
Blogs and newsletters are a great way to keep customers informed and up-to-date on your products, vision, and special offers. But if the customer can’t understand your blogs, newsletters, or website content, you lose customer focus and they will find better websites to work with. For readability, the Flesch-Kincaid reading grade is the most recommended method of measuring customer understanding of your content, while for the usability of a website overall, most companies use some form of the System Usability Scale (SUS).
An industry standard, SUS benefits include the fact that it’s easy to scale, easy to administer, reflects reliable results even on smaller samples, and effectively differentiates between usable and unusable systems with valid data returned. What? Why is this relevant here?
SUS is a system that also tests websites for usability, or in this case, userbility. And website usability includes analytics, optimization, and insights.
The psychology of usability stems from cognitive psychology principles, where research in this field proves that the more attractive a product is, the more usable a customer is likely to think it is. Known as the Aesthetic Usability Effect, where positive feelings and an attraction towards a brand, and is linked to a perception of higher quality. In other words? If your users/customers like what they see and enjoy their experience on your website, the more likely your sales will increase because of that interaction.
Back in 2010, Greece-based Yannis Karampelas struggled to optimize the websites of his Greek clients and was unable to find a way to perform remote usability testing with Greek users. UserFeel was Karampelas’ solution to this.
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Is UserFeel a legit website or a scam? Keep reading to find out more.
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What is UserFeel?
Since its inception, UserFeel has grown considerably, with a strong focus on website usability tests. To do this, UserFeel makes use of members (called testers). A tester is given an imaginary scenario and told to perform certain tasks, like searching for a product on a company’s online web store, going through the checkout process, abandoning a shopping cart, etc. Feedback from these tasks assists website owners to find and fix usability issues.
How do you do a test on UserFeel?
To become a tester, you need to register and take a qualification test, which could take up to 2 weeks to process so that you can start taking customer tests. Once your qualification test has been rated by the UserFeel team, you can begin taking customer tests, which are rated by the customers. The higher your rating score, the more tests you will qualify for.
Testers are required to perform their tasks according to the test scenario given to them and will need to speak clearly into their microphone while working in a quiet place. For those new to this, it may take some getting used to and practice. For others who have been doing this longer, it will be easier.
Check out this YouTube marketing video from UserFeel:
Testers will also need to explain what they are doing and why at every step of their task journey, as well as sharing insights on what confuses and what attracts them, propose additional steps or solutions to help them perform the required tasks, provide the UserFeel team with useful comments, and answer all questions posed in each test. Again, this will come easier to you as you progress.
There are, of course, limitations to the system. For example, if there are no tests available in your demographic, you will not get paid very much or do very many tests. In fact, the UserFeel tester FAQ clearly states that “There’s no guaranteed number of tests. You may get 5 tests a day, you may get no tests for a year.”
How much does UserFeel pay?
UserFeel’s website states that each test lasts between 10 and 20 minutes and can be done using your home computer, laptop or smartphone. Each test you do after your initial qualification test pays $10.
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What rewards do UserFeel offer?
Approval of each test takes about one week after you have completed the test, and pays out via PayPal or Amazon gift cards.
There are always similar websites out there, no matter what you search for. Websites similar to UserFeel are TryMyUI, IntelliZoom Panel (previously WhatUsersDo), UserTesting, and a few more. A quick comparison of these reveals the following:
CASH PER TEST
$10 – $60
As you can see, they’re pretty much the same, with UserFeel gaining a little as you can also get paid with Amazon gift cards, but the other websites are definitely worth checking out if you are trying to make money by testing websites. Be sure to complete your profile in as much detail as possible to better your chances of receiving invites to user tests.
Have you signed up for UserFeel yet? Can you add to this review? Leave your comments below.
Surveys vs. user tests
As Get-Paid-To (GPT) websites go, online surveys are a quick, easy way to make extra cash or claim your earned vouchers. Some GPT websites also have additional tasks, offer walls or referral programs to supplement your points, and help you reach minimum cash-out amount.
UserFeel pays out for every test, with no minimum threshold. Payment takes approximately 1 – 2 weeks after you have submitted your user test. This is actually pretty standard across the GPT remote user testing industry. With no point system, no minimum payout threshold, and no complicated reward system, it’s easy to see why remote user testing makes better GPT sense.
Is UserFeel a scam?
You may know that from previous reviews done on this website, calling something a scam is quite subjective because the person feeling that they have been swindled takes their time-for-money activity seriously. At $10 a test that lasts about 20 minutes, you’re looking at an earning potential of about $30 an hour – not a bad rate for an admin person to work per hour, don’t you agree?
However as with most websites in general, what you read and see advertised is not always the reality of things. There is no guarantee that you will receive even one test per week, never mind three per hour! And if you are signing up from regions and countries around the world that are not part of the normal and established survey or user testing locations (for example, you’re signing up from South Africa, not USA), your chances are even slimmer of receiving invites.
Comments on other reviews researched indicate that UserFeel is not exempt from complaints and from experiencing system downtime. Complaints range from non-payment of rewards earned per test, to system errors and unresponsive customer support teams. Whilst worrisome, it remains the largest bank of complaints in the GPT industry.
Be that as it may, UserFeel still scores a lot higher than some of the GPT survey websites we’ve reviewed in the past and is still worth checking out, even just for the experience and a break from the run-of-the-mill GPT websites you may already be working with.
Looking for tips on how to avoid being swindled by scam sites? Click to skip ahead or keep reading to scroll there in time.
UserFeel pros and cons
As with any venture, GPT website, or other business you may be interested in investing your time into, there are pros and cons to everything. UserFeel has quite a few great features that make it worth spending time on:
- Free to join
- No minimum threshold
- Pays out after every test
- Pays out in cash to PayPal
- Rewards include Amazon gift cards
- Available worldwide, but maybe regionally limited in scope
- Not enough tests available to make great money, but still a possible earning potential
- Some negative reviews leave the impression that all GPT websites are the same
Best practice tips for usability testing platforms
To perform well while conducting usability tests, here are a few tips we’ve learned so far:
- Have a working microphone so you can give verbal feedback
- Make sure the spaces you work in are not noisy
- Have a stable, reliable, and fast internet connection
- Access to the internet through a desktop or laptop computer is best
- Some usability tests call for video feedback, so check your video quality
- When giving feedback, try to speak clearly and at a reasonable pace; do not mumble or race through your feedback
- Try to stay focused on the task at hand as the better your feedback, the higher you will be graded – a higher grade means more invites
- Be honest and ask as many questions about the scenario and task at hand
- Pays relatively well for the work you need to do
- Get paid once they verify that the work you submitted is good.
- The work you need to do is a bit more complicated compared to other survey sites
- Fun way to earn extra cash but don’t expect to earn a lot from it quickly.
Still new to the usability testing platform side of GPT websites, I signed up with UserFeel thinking that it would be more of the same, but it wasn’t. I’ve really enjoyed learning about the psychology of userbility from a marketing point of view, and perhaps even an information technology point of view.
Is UserFeel a scam or is it a legit GPT and work-from-home kind of opportunity? Having only been signed up to UserFeel for only a short period of time, I can assure you that they do pay, but again, the lack of requested data from regions outside of the usual locations worldwide means that your earning potential could be far less than someone who lives in the USA and has more access to localized usability tests, for example.
Bottom line? UserFeel is legit. If you get invited to perform a usability test, do your best. $10 every now and again is still $10. If you joined multiple usability testing websites the odds of scoring an invite from at least one website per week increase dramatically.
- Do your research – add the word “review” to your search keywords for better results. For example, “userfeel +review” will bring up all relevant links that mention an UserFeel review
- Create a separate email address – because a lot of the websites you visit will spam your personal mailbox if you don’t
- Keep track of progress – tracking your progress on a simple spreadsheet or keeping a journal of websites-to-avoid can be a great way to manage your earnings
- Keep track of the websites you are not comfortable working with – this will come in handy when your lists get longer
- Sign up to a few websites at a time – be diligent and disciplined about following up and completing the usability tests you get invited to via links and invites in your inbox so that you’re first in line to make money online
- Always be privacy-conscious – if it creeps you out to add some personal data anywhere, it’s best to avoid that website altogether and delete your account there, too
- Pay attention – when you hear or read of red flags about certain websites, you can be sure that doing business with them is probably not going to be in your best interests